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Reporting an incident

We have set out the procedures for reporting an incident or making a claim based on policy type.

We set out below the procedures for reporting an incident or making a claim based upon policy type.

  1. Public Liability
  2. Directors and Officers Liability (Applies to affiliated clubs/organisations only)
  3. Personal accident (Applies to Technical Officials only)
  4. Travel (Applies to Technical Officials only)

All accidents/incidents that result in injury or ill health should be reported to UK Athletics 

All accidents/incidents that result in injury or ill health should be reported to UK Athletics via the on-line incident reporting portal using the following link: https://www.uka.org.uk/governance/health-safety/online-accident-incident-report-form/

If internet coverage is not available, then please collect the following information:

  • Date & time of accident/incident.
  • Details of the injured person.
  • Name of event and promoter.
  • Description of accident/incident with diagrams and/or photographs if possible.
  • Nature of injuries.
  • Details of any first aid given and named of first aid representatives.
  • Names of other persons present.
  • Details of reporting person.

All information collected should be sent to the Health & Safety Manager at UKA at the address below:

Ashley Charlwood Safety@britishathletics.org.uk

UK Athletics Limited, Athletics House, Alexander Stadium, Walsall Road, Birmingham B42 2BE. www.uka.org.uk

  • Report all incidents of third party injury or property damage as soon as possible regardless of whether a claim is likely.
  • Do not negotiate, deny or admit any claim. Never admit liability or make an offer of payment to third parties.
  • Forward any third party correspondence or solicitor’s letters or legal documents immediately upon receipt.

All incidents/claims should be reported to:

Eileen Gallagher, Marsh Ltd 

Tel: 0131 311 4221 

Email: eileen.gallagher@marsh.com  

When making a claim it is your duty to disclose all material circumstances to Insurers. Failure to disclose all material circumstances could prejudice your claim.

Applies to affiliated Clubs/Organisations only.

  • Claims or notification of circumstances must be reported promptly.
  • Do not negotiate, deny or admit any claim. 
  • Never admit liability or make an offer of payment to third parties.
  • Forward any third party correspondence or solicitor’s letters or legal documents immediately upon receipt. 

All incidents/claims should be reported to: 

Contact: Lisa Alderton, Marsh Ltd

Tel: 01603 690921 extn 5921 

Email: lisa.alderton@marsh.com

When making a claim it is your duty to disclose all material facts to Insurers. Failure to disclose all material facts could prejudice your claim.

Applies to Technical Officials Only

All incidents/claims should be reported to: 

Eileen Gallagher, Marsh Ltd 

Tel: 0131 311 4221 

Email: eileen.gallagher@marsh.com  

When making a claim it is your duty to disclose all material circumstances to Insurers. Failure to disclose all material circumstances could prejudice your claim.

Applies to Technical Officials Only

Zurich Travel Assistance must be informed immediately or as soon as reasonably possible of any emergency that may potentially give rise to a claim. 

The Insured Person must not make or attempt to make arrangements without the involvement and/or agreement of Zurich Travel Assistance. 

For assistance in an emergency dial the International Dialling Code followed by: Tel. +44 (0)1489 868 888 

  • All incidents of theft or disappearance of property must be reported to the local police. Make a note of the circumstances at the time, and list all items that are missing, this will help you when you fill in the claim form. 
  • All incidents/claims should also be reported to: Contact: Eileen Gallagher, Marsh Ltd Tel: 0131 311 4221 Email: eileen.gallagher@marsh.com
  • When making a claim it is your duty to disclose all material circumstances to Insurers. Failure to disclose all material circumstances could prejudice your claim
Medical Assistance

For useful pre-travel advice, visit www.zurich.co.uk/zurichtravelassistance

While you’re away, you have a 24 hour helpline for:

  • Emergency Response – if you run into serious difficulties or a life-threatening situation, a team of security specialists are available to assist you.
  • Emergency Medical Help – includes arranging medical care and repatriation if you need it
  • Emergency Cash Advance – to replace cash lost or stolen during your journey
  • Emergency Message Communication – to pass messages to family and business colleagues in an emergency
  • Legal Referral – gives you access to an Embassy or Consulate if you need legal assistance
  • Travel Support – including assistance with lost or stolen documents, baggage or tickets Tel. +44 (0)1489 868 888
Security Assistance

Zurich Travel Assistance helps you to stay safe while travelling and provides emergency assistance 24 hours a day. Before you travel please visit the Travel Oracle App, available to download from the App Store or Google Play.

The App provides the following information:

  • Country Alerts – Global Incident monitoring and notification service
  • Country Profiles – Comprehensive country specific travel information
  • Pre-Trip Advice – Complete Travellers toolkit of safety information and advice, including Travel Angel, with App based training modules
  • Profile & Documents – A safe and secure personal document store
  • When downloading the App, please use ZUR1531523 (case sensitive) as the policy number

Please also visit www.zurich.co.uk/zurichtravelassistance

UKA insurance policy enquiries - contact Marsh

If you can't find what you are looking for on this website, please do not hesitate to contact our specialist sports insurance team. We will be happy to help. Our office hours are Monday - Friday, 9am - 5pm (we are closed on bank holidays).

Message us 01732 877 652